Shipping policy

Processing Time vs. Shipping Time: Clearly separate how long it takes to process/fulfill an order (e.g., 1–3 business days) from the actual international transit time.

Estimated Delivery Times: Break this down by region if necessary (e.g., US/EU: 7–15 business days, Rest of World: 10–20 business days). Be honest—under-promising and over-delivering saves you from customer service nightmares.

Customs, Duties, and Taxes: Explicitly state that the buyer is responsible for any customs fees, import duties, or taxes levied by their local government.

Lost or Delayed Packages: Outline what happens if a package gets stuck in transit or lost. State clearly that once a package is handed over to the carrier, delays caused by customs clearance are outside your direct control.